The Patient Journey

The journey of a patient is not just about the medical care they receive. It is about the interactions, the spaces and the experiences – from entering the reception area to meeting their practitioner. A well-designed healthcare facility has the power to create a positive experience for both patients and staff.

We believe that these simple rules can make this happen:

1. A bright, airy and welcoming space for the reception area will help the patients feel at ease as soon as they arrive to the facility.

2. Circulation areas, designed for smooth movement, with clear wayfinding, will create a pleasant and relaxed transition from waiting areas to consultation rooms.

3. Functional and comfortable exam and consultation rooms will ensure patients feel cared for and practitioners feel confident.

The proposed layout for the healthcare facility at Godalming Business Centre, where these principles come to life:

Ground Floor:

– A bright and welcoming reception area and waiting room, designed to make the patients feel comfortable.

– Smooth circulation areas, ensuring a relaxed transition to exam rooms, which can be adapted for different medical specialties.

– A fully equipped lab for efficient diagnostics.

– Private consultation rooms for personal interactions.

– Two WCs, with the option to convert one into a shower room to enhance functionality for staff.

First Floor:

– Additional exam rooms, customisable for various healthcare needs.

– Dedicated consultation rooms for specialists, and a physical therapy room equipped for rehabilitation treatments.

– The option to convert one room into a staff room, complete with a kitchenette for team comfort.

– Separate WCs, ensuring privacy for all users.

This layout and visuals strongly reflect our commitment to creating spaces that not only enhance the patient journey, but also balances functionality and comfort for patients, practitioners and general staff.

A better patient journey is not just good for clients – it is essential for delivering quality health care!